Privacy Policy

First published at: March 26, 2021

Welcome to GENOTRIX website!

The website  (hereinafter: the “Website”) is owned and operated by GENOTRIX S.A., based in R. Dona Goncinha nº 1120,  4785 Trofa (Porto – Portugal) and can be reached by the email address (hereinafter: the “Company” or “We”).

The Website is available directly on Internet at and may also be available through other addresses or channels. The  terms  “Employees”,  “Businesses”,  “User(s)”  or  “you”,  “Personal  profile”,  “Business  page”,  “Business Agreement” and “Additional services” shall receive here the same meaning as in the Terms of Use which apply to the Website and must be read together with this Privacy Policy (the “Policy”).

1. Acceptance

During your use of the Website or any further exchange with the Company, the Company may collect and process a certain number of personal data that relate to you. This Policy shall apply to any use or visit of the Website and any further exchange with the Company, whatever the method or medium used. It details the conditions at which, the Company may collect, keep, use and save information that relates to you, as well as the choices that you have in relation to the collection, utilization and disclosure of your personal data.

By browsing the Website or providing us with your personal data, you acknowledge that you have read and understood this Policy and agree to be bound by it and to comply with all applicable laws and regulations. You also acknowledge that you have read and understood the Terms of Use that applies to the Website and agree to be bound by them.

2. Use of data and Information

The website may collect personal data and some information through cookies as well through the contact form.

Data collected through the contact form:

  • Name (First/Last)
  • Email
  • Phone
  • Company
  • Country
  • Message

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale and for customer care.


  • Date, time, duration of visit
  • Browser
  • Age range
  • Gender
  • Country
  • City
  • Internet provider
  • Device
  • Page visits
  • Language
  • Navigation
  • Interests

The information provided by the cookies is mainly used for personalization purposes .

In summary the information and the collected data is used for:

  1. Provide, operate, and maintain our website
  2. Improve, personalize, and expand our website
  3. Understand and analyse how you use our website
  4. Develop new products, services, features, and functionalities.
  5. Communicate with you to provide updates and other information relating to the website, for marketing and promotional purposes and customer service.
  6. Send you emails
  7. Find and prevent fraud

The company do not use the information you provide to make any automated decisions that might affect you.

3. Cookies, Web beacons and similar technology
A cookie is a piece of information that is placed automatically on your computer’s hard drive when you access certain websites. The cookie uniquely identifies your browser to the server. Cookies allow the Company to store data on the server (for example language preferences, technical information, click or path information, etc.) to help make the Web experience better for you and to conduct site analysis and website performance review. Most Web browsers are set up to accept cookies, although you can reset your  browser  to  refuse  all  cookies  or  to  indicate  when  a  cookie  is  being  sent.  Note, however, that some portions of the Website may not work properly if you refuse cookies. The Company may also use a “Web beacon” on the Website (also known as an “action tag” or “clear GIF  technology”),  or  similar  technology,  which  helps  analyse  the  effectiveness  of  websites  by  measuring,  for  example,  the  number  of  visitors  to  a  website,  how  many  visitors  clicked  on  key  elements of a website or what Web pages were visited. The Company uses cookies, Web beacon and other tracking technology to facilitate your access to the Website and analyse the traffic and usage of the Website, as well as identify malfunctions. It also allows the Company to enhance your experience with the Website as well as improve its content and conception. Data processing is justified by your consent, unless applicable law does not contain any requirement for such consent and that the processing is justified by the Company’s prevailing interest to improve its website and services. To  learn  more  about  cookies,  you  may  visit  or where you will find additional information about behavioural advertising and online privacy. You may deactivate the use of cookies by selecting the appropriate settings on your Web browser. Please note, however, that if you do this you may not be able to use the full functionality of this Website. The Company may collaborate with  other  companies  that  place  cookies,  Web  beacons  or  other  tracking technology on the Website. These companies help the Company in the management of the Website and offer additional  services  and  products.  The use of these  technologies  by  such  third  parties is subject to their own conditions, privacy rules and terms of use, which are not covered by this Policy and for which the Company does not have any responsibility.
    1. Use of Cookies
Only the cookie’s issuer can read or change information it contains and it’s not possible for the Company identify someone  with the provided data in the cookie. At the first visit it will be required to accept or refuse the cookies. You may as well choose to disable the cookies at any time. Below some information about the cookies the website is using:
Purpose Further Information
Strictly necessary The necessary cookies in order to provide the required services.
Performance Cookies that gather information about how the visitors uses the page, the most visited pages and if there is some error messages in the navigation.
Functionality The ones that allows the page to remember  options and choices made by the visitor (username, language or region) and  others allowing personalized and improved functionalities.

For the cookies we need that are not strictly necessary we will always ask for your consent before placing them:

Google Analytics Cookies


Expires in

Further Information


2 years

Tracks the return visits to a website.


30 min.

Used to establish a session.


End of Session

Also used to establish a session.


6 months

Monitor where users came from  when they reach our website and stores the search engines being used for the connection.

4. Google Analytics
It is possible that the Website uses Google Analytics, a website analysis service supplied by Google LLC (“Google”). Google Analytics uses cookies which are text files placed on your computer to help to analyse the use made of the Website by its users. The data generated by the cookies concerning your use of the Website (including your IP address) will be forwarded to, and stored by, Google on 5 servers located in the United States. In case of activation of IP anonymisation, Google will anonymize the last octet of the IP address. However, in certain extraordinary cases, the entire IP address will be sent to and shortened by Google’s servers in the United States. On behalf of the Company, Google will use these information to evaluate your use of the Website, compile reports on site activity for the Company and provide other services relating to the activity of the Website and the use of the internet. Google may release these data to third parties if there is a legal obligation to do so or when the third parties process these data for the account of Google including, in particular, the Company. Google will not cross-reference your IP address with any other data held by Google. You      may refuse the use of Google  Analytics via the following link: The processing of these data is justified by the Company’s interest to use of the Website.
5. Data sharing and transfer

   a. Data processors

The Company  may  share  personal data  with  various  outside  companies  or  agents  doing technological maintenance or working on behalf of the Company. Such transfer is made to help or  participate  in  the  Website’s  operation,  in  particular  by  managing,  hosting  or  maintaining  the  Website, to advertise or send marketing communications about our products, services and offers, to conduct research, monitor and analyse the network’s status. It may also be used to help fulfil business transactions, such as providing customer services.

    b. Third parties

The Company may also share personal data with its subsidiaries and affiliates, which will be required to comply with the terms of this Policy.

Should you wish to benefit from Additional services, the data collected with the questionnaire and/or by other means through the Website may be transferred to subsidiaries, affiliates or partners of the Company, who will themselves use these data to provide the Additional services. 

Personal  data  may  also  be  shared  in  connection  with  the  sale,  assignment  or  other  transfer  of  the  business of the Website to which the data relates, to respond to appropriate requests of legitimate government agencies or where required by applicable laws, court orders, or government regulations, as well as where deemed appropriate for corporate audits or to investigate or respond to a complaint or security threat, or in any other way to defend the Company.

6. Transfer of personal data abroad

The personal data are mainly stored  in  Portugal but  may  also  be  sent  to  other  countries  when  appropriate and even for data security purposes. The Company shall respect all applicable rules and shall adopt all required and necessary measures prior to  the  transmission  of  data  abroad. 

7. Data retention

The information collected through contact form shall be stored and retained during the business relationship or kept for a maximum period of 3 years after the business or commercial relation finished.

Any personal data and consent that may be collected from Cookies shall be stored during 1 year.

After  the  end  of  the  retention  period,  we  shall  delete  or anonymize your  personal  data  without  further  notification.  It is  however  expressly  underlined  that  these  data  may  be  kept  even  after, in particular (without limitation) in case of back-up systems or to be in compliance with the regulatory system.

Anonymous information (including but without limitation data collected through the use of Cookies) may be kept without any limitation.

8. Security

The  Company  uses  state of the art  technology  and  security  precautions,  rules  and  other  procedures  to  protect and preserve the security of  data from unauthorized access, improper use, disclosure, loss or destruction.

9. Your rights (GDPR)
Every user is entitled to the following:
  • The right to access, rectify and/or erase your personal data.
  • The right to restrict processing.
  • The right to object to processing.
  • The right to data portability.
You  are  entitled  to  inquire  about  the  personal  data  held  by  the  Company  and  to   receive  a  copy  thereof, as well as to request an update, rectification,  delectation and minimisation of the processing of your personal data. You may at any time withdraw your consent and have the right to object to the processing of your personal data, unless a legitimate interest justifying the data processing exists. You also have the right to data portability regarding the data that you have transmitted to us and that are processed with your consent or for the performance of a contract. You may also refuse any use of your personal data by the Company for marketing purpose. If  you  wish  to  make  use  of  one  or  more  of  these  rights,  please  contact  the  Company  at:  GENOTRIX S.A. , R. D. Goncinha nº1120,  4785 Trofa (Porto – Portugal) or  please contact our DPO by e-mail to: . You  may  also  lodge  a  complaint  with  the  CNPD – National Data Protection Commission.
10. Minor and Children Information

The Company does not collect or process any personal data of minors and children. If you detect or suspect that any data has been provided by a minor or children from your own responsibility, please contact us through the available methods to understand and to resolve the problem.

11. Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.

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